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Lesson 10. Active Listening Skills > The 30-Second Recap
The 30-Second Recap
Active listening is a technique that has its roots in psychotherapy and helps encourage candidates to talk freely and openly about behavioral situations.
Active listening helps move an interview from superficial levels to deeper levels, giving the interviewer an opportunity to gain a better understanding of the person being interviewed.
Among other important benefits, active listening provides the interviewer an opportunity to immediately clear up any misunderstandings or to obtain needed clarification.
Interviewers should be constantly aware of the messages that they are giving applicants through verbal and nonverbal forms of communication. How an interviewer responds to a candidate (verbally and nonverbally) will be either facilitative or inhibiting.
