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| OverviewCUSTOMER SERVICE: CAREER SUCCESS THROUGH CUSTOMER
SATISFACTION offers comprehensive skills-based training in
developing positive attitudes. Solve problems to build customer loyalty. Attain profitability through customer satisfaction. Lead and empower the service process. Direct marketplace acceptance and corporate growth.
Editorial ReviewsProduct DescriptionFor undergraduate courses in Customer Service, Human Relations, and Supervision offered by Marketing or Business Administration Departments. This practical, real-world text presents the skills essential for success in customer service. It brings together a wealth of the best information from professional books and academic textbooks, and the authors broad consulting experience. |
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