"People are at the centre of business success", 2000-07-06
Reviewer rating:
"My purpose...is simple: to share with you the experiences of three companies (HP, Glaxo Wellcome, and Motorola) and to review the wider body of research which together have convinced me of the prime role of people in organizational success. But that only raises the 'so what' question...so what if people are at the centre of organizational success? I believe that putting people at the heart of organizational success has implications on 'how we think' about organizations and 'what we do' within them. The first part of this book addresses the question of how we think about organizations if we put people at the heart of corporate purpose. For me it raises three basic tenets of being human: we operate in time, we search for meaning, and we have a soul. With this comes a set of nine organizational and managerial capabilities that support these tenets. The second part of the book addresses the question of what we can do to create living strategies that place people at the centre. Over the years I have refined a six-step process that puts people at the heart of corporate success. This, together with the workbook that follows, provides a frame for you to move from this as rhetoric to action-based reality" (pp.3-4).
In this context, Lynda Gratton firsty introduces the three tenets and the nine capabilities of new agenda as follows:
I. First tenet: we operate in time
* Past beliefs, hopes and commitments influence our current behavior: the 'memory of the past'.
* Current behavior is influenced by beliefs about what will happen in the future: the 'memory of the future'.
* Skills and knowledge take many years to develop.
* Human development progresses through a shared sequence.
* Attitudes and values are resistant to rapid change.
Capabilities:
1. Build visionary capabilities.
2. Develop scanning capabilities.
3. Create strategic capabilities.
II. Second tenet: we search for meaning
* We strive to interpret the clues and events around us, we actively engage with the world to seek a sense of meaning, to understand who we are and what we can contribute.
* Symbols, which may be events or artefacts are important in creating a sense of meaning.
* Over time groups of people create collective viewpoints, a sense of shared meaning.
Capabilities:
4. Develop diagnostic capabilities.
5. Create systemic capabilities.
6. Build adaptive capabilities.
III. Third tenet: we have a soul
* Each of us has a deep sense of personal identity of what we are, and of what we believe in.
* We can trust and feel inspired by our work-and when we do we are more creative.
* We can dream about possibilities and events.
* We can choose to give or withold our knowledge-depending on how we feel.
Capabilities:
7. Develop emotional capabilities.
8. Create trust-building capabilities.
9. Capability to build the psychological contract.
According to Lynda Gratton, to understand 'how' of putting people at the centre of corporate strategy, firstly we must understand 'why' this is crucial. Therefore, at the first stage she explores these tenets and capabilites as briefly mentioned above (more detailed discussion see Part II pp.25-94). At the next stage,to create a living strategy she developes a six-step process (build a guiding coalition, imagine the future, understand current capability and identify the gap, map the system, model the dynamics, and bridge into action) which goes from building commitment to moving into action (more detailed discussion see Part III pp.97-210). Finally, she presents a workbook to provide an opportunity to consider the philosophy and practice of a living strategy (see Part IV pp.213-229).
Highy recommended.