Great Guide For Desktop Support Staff, 2008-08-16
Reviewer rating:
This book is good for Support Staff working with Windows XP Professional systems and MS Server 2003, assuming that you have basic Windows and networking skills already, don't look for chapters on installing Windows and it's architecture here.
Learning Command Line Fundamentals Tools on how to schedule task, manage accounts and administering network services, etc. was a real world experience for me on the job, making me much more productive for the company.
Also you may wonder what command-line scripting has to offer that MS Windows point-and-click dialog boxes can't accomplish, to my surprise, a lot more than I realize, learning how to automate repetitive task, finding misplaced resources and many other useful time saving activities.
The ability of calling up utilities like Windows Support Tools and Resource Kit Tools, gave me the confidence to even work at the server level performing basic system administration task and most importantly managing Active Directory Users and Groups.
Overall a work in progress for me to grasp it all, great resource for support staff, Help desk personnel, and senior admins alike will benefit greatly from this book, I can't recommend something more advance than this as it is quite sufficient for my experience level as a PC Support Tech, This is a big jump in experience for an A+ Technician like myself.
I Hope This Review Helps, Good Luck.