Announcing an all-new MCDST TRAINING KIT designed to help maximize your performance on EXAM 70-271, one of two required exams for the new Microsoft Desktop Support Technician Certification. This kit packs the tools and features exam candidates want most—including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from an expert, exam-certified author; and a robust testing suite. It also provides real-world scenarios, case studies, and troubleshooting labs for the skills and expertise you can apply to the job.

Focusing on building your ability to resolve end-user incident requests by configuring and troubleshooting the Microsoft Windows XP operating system in the corporate or home environment, this official study guide covers system installation, managing access to resources, configuring and troubleshooting hardware devices and drivers, configuring and troubleshooting the desktop and user environments, and troubleshooting network protocols and services.

Ace your exam preparation by working at your own pace through the lessons, hands-on exercises, and practice tests. The flexible, best-of-class test engine on CD-ROM features 425 practice questions. Choose timed or untimed testing mode, generate random tests or focus on discrete objectives or chapters, and get detailed explanations for right and wrong answers—including pointers back to the book for further study. You also get a 180-day evaluation version of Windows XP software and other resources on CD-ROM—making this kit an exceptional value and a great career investment.

Amazon.com® Reader Reviews (Ranked by Helpfulness)

Average Amazon.com® Rating:  Based on 47 Ratings

Easy to Understand - 2010-05-18
Reviewer Rating:
This product is easy to use and understand. I have read through the book slowly, little by little, but gives great key words and summaries that help to understand the material.

Good so far - 2010-03-11
Reviewer Rating:
I'm half way through this book and like what Ive got. It Is well written and has reviews and summaries at the end of each chapter and section. Also has plenty of test prep material.

In Depth - 2010-02-24
Reviewer Rating:
This product is exact and in depth. It does a great job of reviewing for the tests and the includes an xp sp2 cd as well as a support cd. I covers installs and explains permissions and security in a comparison matter. Even if you troubleshoot XP all day long, you will learn at least one new thing from this book.

Discription was different from what it said - 2009-12-14
Reviewer Rating:
I puchased this book because of the discription said that this book is look like new.
It wasn't. There is no CD, and it seemed like somebody tore it off.
It didn't look nice at all. I couldn't read some parts because of it.
I returned for refund. I will never purchase from here.

Amazon continue to impress - 2009-09-22
Reviewer Rating:
Yet again Amazon has impressed me. Book prices in Australia are ridiculously expensive. I was able to get this and 70-272 and two other unrelated books for less than the price of one bought locally.

What was even better is that despite a delivery estimate date of 5 weeks, the books arrived in only 11 days. I was shocked when i saw the courier at the door.

Amazon has a customer for life.

The book looks great, I have only just started studying, but it looks like its just what I wanted. Just need to do the exam now :)

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