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Capabilities description > C05: Online multi-modal access - Pg. 474

C04: Voice user interface C04: Voice user interface Capability description Native voice user interface Telephone Voice-over-IP (VoIP) client Voice Enabled Client (VEC). Provide voice access to applications and information. Customer self-service such as travel and reservation service. Client model IT drivers that map to capability Example C05: Online multi-modal access C05: Online multi modal access Capability description Multi modal access to applications and information Voice access Data access (browsing)