Your first step into the world of IP telephony

• No IP telephony experience required

• Includes clear and easily understood explanations

• Makes learning easy 

Your first step to the world of IP telephony begins here!

• Learn how voice and data communications merge in voice-over-IP technology

• Use this reader-friendly guide to understand the benefits of this technology

• Explore real-life applications and theories through case studies in every chapter

Welcome to the world of voice over IP

We use either a telephone or e-mail for much of our day-to-day communication. Today, these two worlds are merging, and companies can place phone calls over their existing data network infrastructures using a technology called voice over IP (VoIP).

No prior experience with VoIP technology is required

Voice over IP First-Step is anyone’s introduction to the world of VoIP networks. The concepts in this book are presented in plain language, so you don’t need in-depth background knowledge to comprehend the technologies covered. If you work with data networks, if you work with telephony networks, if you’re a home user interested in how VoIP can reduce your monthly phone bill, or if the concept of VoIP simply intrigues you, this book is for you.

Amazon.com® Reader Reviews (Ranked by Helpfulness)

Average Amazon.com® Rating:  Based on 6 Ratings

Exceptional Introduction to VOIP - 2008-02-12
Reviewer Rating:
Once in a while an author appears who stands head and shoulders above most other technical authors. Kevin Wallace is definitely one of that rare breed of authors who has the unique ability to impart substantial technical information in a really accessible manner. I found this book incredibly easy to read, having attempted reading some other books on VOIP and not getting past the 2nd Chapter with most of them.
Even though the book focuses mainly on Cisco's VOIP implementation, the information is put across in such a way that you get a good understanding of VOIP principles in general. The chapter in this book on QOS alone is worth getting the book for, as it explains Cisco QOS in a most lucid and user-friendly way. His anologies are excellent and his occastional injection of humour also makes reading the book a most pleasurable and useful learning experience. If you are a newbie to VOIP, then I can't think of a better book to get your hands on. Highly recommended!

Excellent quick-read book to introduce yourself to VoIP the Cisco Way - 2006-06-20
Reviewer Rating:
The title of this review pretty much summarizes my thoughts about the book. This is an excellent, quick-to-read book that provides all the basic info about VoIP, focusing on Cisco's offerings.

Although I read the book over a couple of days, I believe I put in less than 3 hours to read the entire book cover to cover (over all those days).

The book is very simple to read. The book is ideal for network administrators as well as system/equipment design engineers to quickly introduce themselves to VoIP. The book is also good to understand all the varied VoIP offerings from Cisco and how stuff plugs together to provide an integrated service.

The last chapter of the book goes beyond vanilla-VoIP, by discussing (in brief) Cisco's IPCC and other interesting offerings.

Great book! Read it to quickly and easily understand the fundamentals of VoIP as well Cisco's VoIP equipment.

Learn the basics without being a computer whiz! - 2006-03-17
Reviewer Rating:
Kevin Wallace's VOICE OVER IP FIRST-STEP joins others in the 'first step' series in providing a basic introduction to IP telephony services. You don't need to be a programmer or even a computer whiz to understand the basics as presented here: whether you're a home user interested in lowering a monthly phone bill or a business person using data networks, chapters provide real-world applications using case studies throughout, no prior IP telephony experience is required to learn the basics here. And networking instructor Kevin Wallace knows how to cover them easily.

Voice over IP First- Step - 2007-08-10
Reviewer Rating:
Very Good! Easy reading for anyone. If you have no experience with VoIP this is the book for you. I found it also helped with my CCNA study. Anybody who wants to learn VoIP should begin by reading this book first.

An excellent introduction to Voice Network - 2007-05-02
Reviewer Rating:
For those who are intending to go for Cisco Certified Voice Professional but don't have much knowledge about Voice, this book would be an excellent introduction to general Cisco Voice Networking.

It introduces you to many expects of voice from ground up without giving too many technical details to the point you can get bored. For voice newbies, this book would be a great companion.

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