Mediating Conflict

When team meetings disintegrate into tension-filled shouting matches, project leaders often have to intervene and facilitate the resolution process. As mediators, the goal is not simply to help parties agree, but also to develop and enhance constructive conflict-resolution skills within the team. Managing team conflict constructively involves making sure that interaction is based on a common set of objectives.

Shared Perception of Reality

By building and strengthening shared realities, project leaders create new affiliations that facilitate relationships and increase understanding of individual interests. The result is a shift from us versus them resistance to collaborative efforts based on the acceptance of unique individual creative contribution within the team.