OverviewThe Definitive Six Sigma Guide for
Healthcare: Methodologies, Tools, and Metrics
Rising costs are making healthcare
unaffordable for millions, and 100,000 people die every year due to
medical error. Healthcare must change—dramatically. Many
leading healthcare institutions are discovering a powerful toolset
for addressing both quality and cost: Six Sigma. In this hands-on,
start-to-finish guidebook, four leading experts introduce Six Sigma
from the unique standpoint of the healthcare professional, showing
exactly how to implement it in real-world environments.
Drawing on their unsurpassed experience, the
authors offer step-by-step methodologies, tools, and
metrics—all thoroughly adapted to the unique realities of
healthcare. They demonstrate how to utilize Six Sigma's
Define, Measure, Analyze, Improve, and Control (DMAIC) process to
address even the most challenging problems. They also offer
realistic guidance on rolling out Six Sigma initiatives that
deliver rapid and sustainable value.
The authors show Six Sigma at work in every
area of the hospital: clinical, radiology, surgery, ICU,
cardiovascular, laboratories, emergency, trauma, administrative
services, staffing, billing, cafeteria, even central supply. You'll
learn why Six Sigma can produce better results than other quality
initiatives, how it brings new rigor and discipline to healthcare
delivery, and how it can be used to sustain ongoing improvements
for the long term.
Coverage includes
· Adapting Six
Sigma methodology, tools, and measurements for healthcare
· Designing
more successful experiments
· Rolling out
your Six Sigma initiative successfully
· Case studies
from every area of the hospital, from the ICU to billing
· Six Sigma
templates modified fully for the healthcare environment
Comprehensive and user-friendly, this book
will be indispensable to everyone concerned with quality or cost:
administrators, managers, physicians, and quality specialists
alike. Where Six Sigma is already in use or being considered, it
will serve as a shared blueprint for the entire team.
Contents
Foreword xx
Introduction xxi
Part I: The Need for Cutting
Costs and Improving Quality in Healthcare 1
Chapter
1 Trends in
the Healthcare Industry 3
Chapter
2 Excellence
(Benchmarks) and Improvement Challenges in the Healthcare
System 21
Chapter
3
Applicability of Six Sigma in Healthcare Organizations 31
Part II: Methodology, Tools,
and Measurements 59
Chapter
4 The
Healthcare Opportunity 61
Chapter
5 Six Sigma
Methodology 77
Chapter
6
Understanding Problems: Define, Measure, and Analyze 89
Chapter
7 Solving
Problems: Improve and Control 129
Part III: Benefiting from Six
Sigma 161
Chapter
8 Case Study
Introduction and Profiles 163
Chapter
9 Clinical
Case Studies 181
Chapter
10 Operational Case
Studies 203
Part IV: Rolling Out and Sustaining
Six Sigma 239
Chapter
11 Implementing a Six
Sigma Culture 241
Chapter
12 Lean Six Sigma in
Healthcare 373
Chapter
13 The Road Ahead
401
Part V: Appendixes
431
Appendix A
PMBOK Tools and Techniques 433
Appendix
B The Six Sigma Body of
Knowledge 437
Appendix D
Total Six Sigma Tools Self-Evaluation Form 445
Appendix D
Additional Resources 451
Appendix
E The Man I Want To Be!
453
Index 455
