OverviewThis reference is the first comprehensive
how-to collection of Six Sigma tools, methodologies, and best
practices. Leading implementer Lynne Hambleton covers the entire
Six Sigma toolset, including more than 70 different
tools—ranging from rigorous statistical and quantitative
tools, to "softer" techniques. The toolset is organized
in an easy-to-use, alphabetical encyclopedia and helps
professionals quickly select the right tool, at the right time for
every business challenge.
Hambleton systematically discusses which
questions each tool is designed to answer; how the tool compares
with similar tools; when to use it; how to use it step-by-step; how
to analyze and apply the output; and which other tool to use with
it. To further illustrate and clarify tool usage, she presents
hundreds of figures, along with never-before-published hints, tips,
and real-world, "out-of-the-box" examples.
Coverage includes
· Real-world
guidance to help practitioners raise the most important questions
and determine the best resolution
· Statistical
techniques, including ANOVA, multi-vari charts, Monte Carlo
simulations, normal probability plots, and regression analysis
· Benchmarks,
capability and cost/benefit analyses, Porter's Five Forces,
scorecards, stakeholder analysis, and brainstorming techniques
· CPM, CTQ,
FMEA, HOQ, and GOSPA
· GANTT, PERT
chart, and other Six Sigma project management tools
· 7QC: cause
and effect diagrams, checklists, control charts, fishbone diagram,
flowchart, histogram, Pareto chart, process maps, run chart,
scatter diagram, and the stratification tool
· 7M: AND,
affinity diagrams, interrelationship diagrams, matrix diagrams,
prioritization matrices, PDPC, and tree diagrams
· Crystal
Ball, Minitab, and Quality Companion 2 software to facilitate the
use of statistical and analytical tools and more to help you become
a more effective Six Sigma practitioner
· This book is
also available in a highly-searchable eBook format at
www.prenhallprofessional.com/title/0136007376 and other online
booksellers,.
To provide crucial context, Hambleton
illuminates four leading methodologies: DMAIC, Lean Six Sigma,
Design for Six Sigma, and Six Sigma for Marketing. She also
presents ten electronic articles that are available for download at
www.prehallprofessional.com. The articles cover proven Six Sigma
best practices for accelerating growth and increasing
profitability, including techniques for product development,
commercialization, portfolio design, benchmark implementation,
project management, and collection of customer requirements.
From start to finish, this bookdelivers
fast, thorough and reliable answers—knowledge you'll
rely on in every Six Sigma project, for years to come.
Preface
Introduction Different Methods
for Different Purposes
Part I Six Sigma Methodology
Overview: Choosing the Right Approach to Address the
Requirements
Section
1
Define-Measure-Analyze-Improve-Control (DMAIC)
Section
2 Lean
and Lean Six Sigma
Section
3
Design for Six Sigma (DFSS)
Section
4 Six
Sigma for Marketing (SSFM)
Part II Six Sigma Tools and Techniques:
Choosing the Right Tool to Answer the Right Question at the Right
Time
Encyclopedia The Six
Sigma Encyclopedia of Business Tools and Techniques
Summary Tool Matrix
A Activity
Network Diagram (AND) - 7M Tool
Affinity Diagram - 7M Tool
Analysis of Variance (ANOVA)
Arrow Diagram
B
Benchmarking
Box Plots[md]Graphical Tool
Brainstorming Technique
C Capability
Analysis
Cause and Effect Diagram - 7QC Tool
Cause and Effect Prioritization Matrix
Cause and Prevention Diagram
Checklists - 7QC Tool
Communication Plan
Conjoint Analysis
Control Charts - 7QC Tool
Control Plan
Cost / Benefit Analysis
Critical Path Method (CPM)
Critical-to-Quality (CTQ)
D Data
Collection Matrix
Design of Experiment (DOE)
Dotplot
F
Failure Modes and Effects Analysis (FMEA)
5-Whys
Fault Tree Analysis
Fishbone Diagram - 7QC Tool
Flowchart - 7QC Tool
G Gantt
Chart
GOSPA (Goals, Objectives, Strategies, Plans
and Actions)
Graphical Methods
H Histogram
- 7QC Tool
House of Quality (HOQ)
Hypothesis Testing
I
Interrelationship Diagram - 7M Tool
K KJ
Analysis
L
Launch (or Transition) Plan
M Market Perceived
Quality Profile (MPQP)
Matrix Diagrams -7M Tool
Measurement System Analysis (MSA)
Multi-Vari Chart
Monte Carlo Simulation
N Normal
Probability Plot
P
Pareto Chart - 7QC Tool
PERT Chart
Poka-Yoke
Porter's 5 Forces
Prioritization Matrices - 7M Tool
Process Capability Analysis
Process Decision Program Charts (PDPC) - 7M
Tool
Process Map (or Flowchart) - 7QC Tool
Project Charter
Pugh Concept Evaluation
Q Quality
Function Deployment (QFD)
R RACI
Matrix (Responsible, Accountable, Consulted,
Informed) 12
Real-Win-Worth (RWW) Analysis
Regression Analysis
Risk Mitigation Plan
Rolled Throughput Yield
Run Chart - 7QC Tool
S 7M -
Seven Management Tool
7QC - Seven Quality Control Tool
Sampling
4
Scatter Diagram - 7QC Tool
Scorecards
SIPOC
(Supplier-Input-Process-Output-Customer)
SMART Problem & Goal Statements for a
Project Charter
Solution Selection Matrix
Stakeholder Analysis
Statistical Tools
Stratification - 7QC Tool
SWOT
(Strengths-Weaknesses-Opportunities-Threats)
T Tree
Diagram - 7M Tool
TRIZ
V
Value Stream Analysis
Voice of Customer Gathering Techniques
W Work
Breakdown Structure (WBS)
Y Y =
f (X)
Part
III
Best Practices Articles (Available for download when you register
your book at www.informit.com)
The Anatomy of Quality Loss in a Product
The Anatomy of Variations in Product
Performance
Benchmarking — Avoid Arrogance and
Lethargy
Building Strength via Communities of
Practice and Project Management
Discovery-Based Learning
Lean Six Sigma for Fast Track
Commercialization High Risk-High Reward, Rapid Commercialization:
PROCEED WITH CAUTION!
Listening to the Customer First-Hand;
Engineers Too
The Practice of Designing Relationships
A Process for Product Development
Selecting Project Portfolios using Monte
Carlo Simulation and Optimization
Part
IV
Appendixes
Appendix A
Statistical Distribution Tables
Appendix
B Glossary
Appendix
C References
Index
