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Reaching the Goal: How Managers Improve a Services Business Using Goldratt’s Theory of Constraints

Reaching the Goal: How Managers Improve a Services Business Using Goldratt’s Theory of Constraints

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Contents

Table of Contents

Acknowledgments

About the Author

Pt. I. Foundations

Ch. 1. Introduction

Ch. 2. Services On Demand

Services Sectors

Services as Available Versus Services On Demand

Conflict Resolution

Ch. 3. Theory of Constraints

Pt. II. Applications

Pt. III. Implementation

Pt. IV. Appendixes

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Chapter 2. Services On Demand > Roles - Pg. 25

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