Copyright

CCNP Voice CAPPS 642-467

Quick Reference

Brion S. Washington

Technical Editor: Alex Hannah

Copyright © 2011 Cisco Systems, Inc.

Published by:
Cisco Press
800 East 96th Street
Indianapolis, IN 46240 USA

All rights reserved. No part of this digital Quick Reference may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from the publisher, except for the inclusion of brief quotations in a review.

Digital Edition May 2011

ISBN-13: 978-0-13-249259-1

Warning and Disclaimer

This digital Quick Reference is designed to provide information about the CCNP Voice CAPPS exam (642-467). Every effort has been made to make this digital Quick Reference as complete and accurate as possible, but no warranty or fitness is implied.

The information is provided on an “as is” basis. The authors, Cisco Press, and Cisco Systems, Inc. shall have neither liability nor responsibility to any person or entity with respect to any loss or damages arising from the information contained in this digital Quick Reference.

The opinions expressed in this digital Quick Reference belong to the authors and are not necessarily those of Cisco Systems, Inc.

Trademark Acknowledgments

All terms mentioned in this digital Quick Reference that are known to be trademarks or service marks have been appropriately capitalized. Cisco Press or Cisco Systems, Inc., cannot attest to the accuracy of this information. Use of a term in this digital Quick Reference should not be regarded as affecting the validity of any trademark or service mark.

Feedback Information

At Cisco Press, our goal is to create in-depth technical books of the highest quality and value. Each book is crafted with care and precision, undergoing rigorous development that involves the unique expertise of members of the professional technical community.

Reader feedback is a natural continuation of this process. If you have any comments on how we could improve the quality of this digital Quick Reference, or otherwise alter it to better suit your needs, you can contact us through email at feedback@ciscopress.com. Please be sure to include the digital Quick Reference title and ISBN in your message.

We greatly appreciate your assistance.

Corporate and Government Sales

The publisher offers excellent discounts on this digital Quick Reference when ordered in quantity for bulk purchases or special sales, which may include electronic versions and/or custom covers and content particular to your business, training goals, marketing focus, and branding interests. For more information, please contact: U.S. Corporate and Government Sales 1-800-382-3419 corpsales@pearsontechgroup.com.

For sales outside the United States please contact: International Sales international@pearsoned.com

Americas Headquarters
Cisco Systems, Inc.
San Jose, CA

Asia Pacific Headquarters
Cisco Systems (USA) Pte. Ltd.
Singapore

Europe Headquarters
Cisco Systems International BV
Amsterdam, The Netherlands

Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices.

CCDE, CCENT, Cisco Eos, Cisco HealthPresence, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, Cisco TelePresence, Cisco WebEx, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn and Cisco Store are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0812R)

Dedication

Tons of people participated in making this guide what it is. I personally want to thank each of them.

My family: My wife Christi, and kids Taylor, Brittney, and Nathan for their patience and understanding during this project. They kept me sane.

Alex Hannah: Whose website I visited before while trying to understand UCCX. His meticulous technical editing and knowledge guided this project from infancy to maturity. Thank you, Alex.

Amanda Finley: For the hours we spend playing Bad Company 2 on the PS3: Thanks, and I look forward to Battlefield 3 and Scuba.

The Cisco Press Team: Brett Bartow, Mandie Frank, Keith Cline, and Sheri Cain. They are the biggest reason this project was successful. I appreciate all that the team did for me and the project.

Keith Cline: This guy is incredible and put in some major work making this guide look professional.

Brion S.Washington