Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.

Amazon.com® Reader Reviews (Ranked by Helpfulness)

Average Amazon.com® Rating:  Based on 7 Ratings

Process Improvement for the Process Manager - 2007-08-14
Reviewer Rating:
As a Process Manager, you sometimes get locked in to one approach to process improvement. Ralph Smith gives practical strategies with actual case study results that can be applied in virtually any organization. The concept of improving a business function without considering the constrictions in the total system will make every organization think more systemically for their process improvement effort. Excellent job!!

Follow the steps and creating your balanced scorecard will be easier and more effective - 2008-12-07
Reviewer Rating:
What I appreciated most about this book is its emphasis on the business aspects creating a business scorecard. The author knows it is a means and not and end. He is also wise enough to know the importance of strategy, of identifying the strategic processes that drive your success, and the importance of creating strategic maps before you being to create a balanced scorecard. If you do the preparatory work well, creating the balanced scorecard is much simpler.

I also admire the author for disabusing the reader of the sanctity of a balanced scorecard once you have it in place. You need to watch its performance and see if it drives the kind of results you need. If not, you must change it.

A good, practical, concise, and clearly written book and I hope you get a great deal from it.

Reviewed by Craig Matteson, Ann Arbor, MI

No so much about processes - 2007-05-27
Reviewer Rating:
This book is ok if you intend to understand how to set up an strategy, but it does not talk very much about how to manage processes and how to design them. Although the book is ok, it mainly talks about strategy.

In my opinion the title is a bit tricky.

Good approach! - 2007-03-26
Reviewer Rating:
Good, very graphic and explores a key relationship between BPM and balanced scorecard (as in practice happens in public and private sector), But,practical instruments are not enough in this version

If you want to be a Lean Six Sigma Rock Star like me you need this book - 2008-06-20
Reviewer Rating:
I loved this book.
It pragmatically makes the linkages between processes and strategy. All too frequently, strategies are created and so called "deployed" with little in depth of the organizations "real" processes and their performance.
On the hand, all too frequently, I have seen Six Sigma types banging their heads against the wall trying to get projects initiated or completed. Their training and mentors tell them they need more cap tools, better influencing skills, and other BS. What they need to know is how to tie their projects and their processes to the organizations key strategic imperatives and measures.
Yes, I know vast majority of organizations including those implementing Six Sigma have poorly defined strategies, goals, objectives, and god forbid measures, if they have one at all.
However, using this book Master Lean Six Sigma Black Belts and Black Belts can connect their projects to the business' strategy.
I can't wait to get this book into my GE Lean Six Sigma Black Belts hands.

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