Whether it's software, a cell phone, or a refrigerator, your customer wants-no, expects-your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. You'll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product's usability, and more.

Amazon.com® Reader Reviews (Ranked by Helpfulness)

Average Amazon.com® Rating:  Based on 5 Ratings

Great reference book for usability testing - 2009-07-18
Reviewer Rating:
This book is a very thorough reference book for usability testing. It's a bit lengthy and covers lots of topics but very well structured so you can always jump to a specific subject if you have questions about it.

It covers most of what you need to know to start testing (from designing the test until analyzing it) and advanced methods as well (like playing the devil's advocate during a session).

The book is mostly focused on the methodology, though there are many practical tips and good ideas on how to improve in testing.

I love it as a reference book, I always find myself re-reading the book before and after conducting tests. I'd recommend it to professionals who are new to usability testing and also for practitioners who would like to deepen their knowledge.

The best resource out there - 2009-02-26
Reviewer Rating:
Finally, a complete overview of usability testing from someone steeped in both the academic and business worlds. You can't get a better resources for Usability testing.

Handbook of usability testing - 2009-10-12
Reviewer Rating:
A very good review of testing for the web. It is one of the three or four title worth reading on this subject

Very practical, very thorough - 2009-06-19
Reviewer Rating:
Years ago, I taught myself how to do usability testing out of the first edition of this book.

It's now been thoroughly updated to reflect today's best practices.

Dana Chisnell is a leading usability professional, equally at home in the real world of deadlines and realities and in the world of academia. You'll find her practical, friendly approach throughout this book.

If you're new to usability testing, this book will take you step by step through what you need to know.

Even if you've been running usability tests for a while, you will find that this book is a valuable refresher and reference.

Excellent Resource - 2008-08-20
Reviewer Rating:
Excellent reference for beginners and seasoned professionals alike. Would consider the book a staple in the library for anyone in practice.

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