Ready to start solving business challenges with CRM (Customer Relationship Management) software? Interested in the latest enhancements and updates to Salesforce.com? Salesforce.com For Dummies, 3rd Edition, has just what you need!

Salesforce.com is like an assistant for your sales, customer service, and marketing efforts — one that never takes a day off and never asks for a raise. Because it’s an Internet service, you sign up and log in through a browser, and it’s immediately available. Salesforce.com For Dummies, 3rd Edition shows you how to choose the right edition of Salesforce.com, and then how to use it to:

• Prospect, manage accounts, develop contacts, and calculate forecasts

• Manage your customers and your teams, and close more business

• Analyze, migrate, and maintain your data

• Track and resolve customer service issues

• Generate and pursue more sales leads and boost your revenue

• Use Salesforce with Google AdWords and manage your Internet marketing

• Integrate Salesforce.com with ERP applications for greater value

• Make sales data available to sales reps, managers, and executives

• Follow the sales process from lead to close and see how to maximize your productivity

You already know how competitive business is today, so there’s no time to lose! Salesforce.com For Dummies, 3rd Edition gets you going with this all-important CRM technology right away.

Amazon.com® Reader Reviews (Ranked by Helpfulness)

Average Amazon.com® Rating:  Based on 12 Ratings

Salesforce for Dummies - 2008-03-26
Reviewer Rating:
Good overview but lacking in detailed usage instructions. Need to have step by step walk throughs because the online help feature is very confusing. Also needs to reference more clearly what version of Salesforce and modules are needed for certain scenarios.

A solid book for someone getting started on SalesForce - 2008-09-08
Reviewer Rating:
This is a great book on SalesForce in the tried and true '- For Dummies' format. Covers a lot of the functionality of SalesForce in a well laid out manner. Between this book and "maximizing your sales with Salesforce.com" you should have everything you need on hand in your house/office to get you around SalesForce like a pro.

It's Like Having a Tiny Consultant in Your Hand - 2008-10-22
Reviewer Rating:
I'm relatively new to Salesforce.com and I've found this book to be a huge help. At my organization, we did not hire any consultants to assist us in customizing Salesforce.com for our needs. This book has been by my side as a handy resource to the questions that I've had as I get comfortable with Salesforce.com Regardless of your technical proficiency, this book is a good resource to those look to become more comfortable with Salesforce.com.

Salesforce.com for Dummies - 2009-09-08
Reviewer Rating:
This is a highly thoughtful, highly usable book. The author had me in mind when he laid out the chapters. I have returned to the book at least once a week to clarify some of the intricacies of actual use. I would be open to picking up an advanced version (Salesforce.com for Semi-Dummies?).

bad book - 2009-06-05
Reviewer Rating:
i would sell it for $2. there is absolutely nothing that suggests that this book is not for Developers ... come on guys, there is not even a single thing that is worth spending a couple of mins on ... this is just milking the franchise.

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