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References

Boyatzis, R.E. (1982). The Competent Manager: A Model for Effective Performance. John Wiley & Sons, Chichester.

Donaldson-Feilder, E., Lewis, R. and Yarker, J., (2009). Preventing Stress: Promoting Positive Manager Behaviour. CIPD Insight Report. CIPD Publications: London, available on the CIPD website: www.cipd.co.uk/subjects/health/stress/_preventing_stress

Flanagan, J.C. (1954). The critical incident technique. Psychological Bulletin, 51, 327–358.

Rankin, N. (2004). The New Prescription for Performance: The Eleventh Competency Benchmarking Survey. Competency & Emotional Intelligence Benchmarking Supplement 2004/2005. London: IRS.

Theorell, T., Emdad, R., Arnetz, B. and Weingarten, A.-M. (2001). Employee effects of an educational program for managers at an insurance company. Psychosomatic Medicine, 63, 724–733.


  

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