Free Trial

Safari Books Online is a digital library providing on-demand subscription access to thousands of learning resources.

Overview

To achieve success in today's ever-changing and unpredictable markets, competitive businesses need to rethink and reframe their strategies across the board. Instead of approaching new product development from the inside out, companies have to begin by looking at the process from the outside in, beginning with the customer experience. It's a new way of thinking-and working-that can transform companies struggling to adapt to today's environment into innovative, agile, and commercially successful organizations.

Companies must develop a new set of organizational competencies: qualitative customer research to better understand customer behaviors and motivations; an open design process to reframe possibilities and translate new ideas into great customer experiences; and agile technological implementation to quickly prototype ideas, getting them from the whiteboard out into the world where people can respond to them.

In Subject to Change: Creating Great Products and Services for an Uncertain World, Adaptive Path, a leading experience strategy and design company, demonstrates how successful businesses can-and should-use customer experiences to inform and shape the product development process, from start to finish.

Subscriber Reviews

Average Rating: 5 out of 5 rating Based on 2 Ratings

No Subscribers have provided a review for this book.

Browse Similar Topics

Top Level Categories:
Business

Sub-Categories:
Business > Strategy Business Planning

Table of Contents

 

Extras

The publisher has provided additional content related to this title.


Description
Content

Visit the catalog page for Subject To Change: Creating Great Products & Services for an Uncertain World

  • Catalog Page

Visit the errata page for Subject To Change: Creating Great Products & Services for an Uncertain World

  • Errata