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Making Things Happen, 1st Edition
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Making Things Happen, 1st Edition
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Making Things Happen, 1st Edition
Making Things Happen, 1st Edition
by Scott Berkun

Publisher: O'Reilly Media, Inc.
Pub Date: March 25, 2008
Print ISBN-13: 978-0-596-51771-7
Pages: 416
Slots: 1.0
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Overview

In the updated edition of this critically acclaimed and bestselling book, Microsoft project veteran Scott Berkun offers a collection of essays on field-tested philosophies and strategies for defining, leading, and managing projects. Each essay distills complex concepts and challenges into practical nuggets of useful advice, and the new edition now adds more value for leaders and managers of projects everywhere. Based on his nine years of experience as a program manager for Internet Explorer, and lead program manager for Windows and MSN, Berkun explains to technical and non-technical readers alike what it takes to get through a large software or web development project. Making Things Happen doesn't cite specific methods, but focuses on philosophy and strategy. Unlike other project management books, Berkun offers personal essays in a comfortable style and easy tone that emulate the relationship of a wise project manager who gives good, entertaining and passionate advice to those who ask. Topics in this new edition include:

  • How to make things happen

  • Making good decisions

  • Specifications and requirements

  • Ideas and what to do with them

  • How not to annoy people

  • Leadership and trust

  • The truth about making dates

  • What to do when things go wrong

Complete with a new forward from the author and a discussion guide for forming reading groups/teams, Making Things Happen offers in-depth exercises to help you apply lessons from the book to your job. It is inspiring, funny, honest, and compelling, and definitely the one book that you and your team need to have within arm's reach throughout the life of your project. Coming from the rare perspective of someone who fought difficult battles on Microsoft's biggest projects and taught project design and management for MSTE, Microsoft's internal best practices group, this is valuable advice indeed. It will serve you well with your current work, and on future projects to come.

 
Editorial Reviews
Product Description
In the updated edition of this critically acclaimed and bestselling book, Microsoft project veteran Scott Berkun offers a collection of essays on field-tested philosophies and strategies for defining, leading, and managing projects. Each essay distills complex concepts and challenges into practical nuggets of useful advice, and the new edition now adds more value for leaders and managers of projects everywhere. Based on his nine years of experience as a program manager for Internet Explorer and lead program manager for Windows and MSN, Berkun explains to technical and non-technical readers alike what it takes to get through a large software or web development project. Making Things Happen doesn't cite specific methods, but focuses on philosophy and strategy. Unlike other project management books, Berkun offers personal essays in a comfortable style and easy tone that emulate the relationship of a wise project manager who gives good, entertaining and passionate advice to those who ask. Topics in this new edition include:
  • How to make things happen
  • Making good decisions
  • Specifications and requirements
  • Ideas and what to do with them
  • How not to annoy people
  • Leadership and trust
  • The truth about making dates
  • What to do when things go wrong
Complete with a new forward from the author and a discussion guide for forming reading groups/teams, Making Things Happen offers in-depth exercises to help you apply lessons from the book to your job. It is inspiring, funny, honest, and compelling, and definitely the one book that you and your team need to have within arm's reach throughout the life of your project. Coming from the rare perspective of someone who fought difficult battles on Microsoft'sbiggest projects and taught project design and management for MSTE, Microsoft's internal best practices group, this is valuable advice indeed. It will serve you well with your current work, and on future projects to come.
Amazon.com Review

Based on his nine years of experience as a program manager for Microsoft’s biggest projects, Berkun explains to technical and non-technical readers alike what it takes to lead critical projects from start to finish. Here are 16 chapters on the critical and common challenges of leading projects and managing teams, diagrams, photography, and war stories of success and failure. Berkun offers practical tools and methods to make sure your projects succeed.

What To Do When Things Go Wrong
From Making Things Happen, Chapter 11

1. Calm down. Nothing makes a situation worse than basing your actions on fear, anger, or frustration. If something bad happens to you, you will have these emotions whether you’re aware of them or not. They will also influence your thinking and behavior whether you’re aware of it or not. (Rule of thumb: the less aware you are of your feelings, the more vulnerable you are to them influencing you.) Don’t flinch or overreact—be patient, keep breathing, and pay attention.

2. Evaluate the problem in relation to the project. Just because someone else thinks the sky has fallen doesn’t mean that it has. Is this really a problem at all? Whose problem is it? How much of the project (or its goals) is at risk or may need to change because of this situation: 5%? 20%? 90%? Put things in perspective. Will anyone die because of this mistake (you’re not a brain surgeon, are you?)? Will any cities be leveled? Plagues delivered on the innocent? Help everyone frame the problem to the right emotional and intellectual scale. Ask tons of questions and get people thinking rather than reacting. Work to eliminate assumptions. Make sure you have a tangible understanding of the problem and its true impact. Then, prioritize: emergency (now!), big concern (today), minor concern (this or next week), bogus (never). Know how long your fuse is to respond and prioritize this new issue against all existing work. If it’s a bogus issue, make sure whoever cried wolf learns some new questions to ask before raising the red flag again.

3. Calm down again. Now that you know something about the problem, you might really get upset (“How could those idiots let happen!?”). Find a way to express emotions safely: scream at the sky, workout at the gym, or talk to a friend. But do express them. Know what works for you, and use it. Then return to the problem. Not only do you need to be calm to make good decisions, but you need your team to be calm. Pay attention to who is upset and help them calm down. Humor, candor, food, and drink are good places to start. Being calm and collected yourself goes a long way toward calming others. And taking responsibility for the situation (see the later section “Take responsibility”), regardless of whose fault it was, accelerates a team’s recovery from a problem.

4. Get the right people in the room Any major problem won’t impact you alone. Identify who else is most responsible, knowledgeable, and useful and get them in together straight away. Pull them out of other meetings and tasks: if it’s urgent, act with urgency, and interrupt anything that stands in your way. Sit them down, close the door, and run through what you learned in step 2. Keep this group small; the more complex the issue, the smaller the group should be. Also, consider that (often) you might not be part of this group: get the people in the room, communicate the problem, and then delegate. Offer your support, but get out of their way (seriously—leave the room if you’re not needed). Clearly identify who is in charge for driving this issue to resolution, whether it’s you or someone else.

5. Explore alternatives. After answering any questions and clarifying the situation, figure out what your options are. Sometimes this might take some research: delegate it out. Make sure it’s flagged as urgent if necessary; don’t ever assume people understand how urgent something is. Be as specific as possible in your expectation for when answers are needed.

6. Make the simplest plan. Weigh the options, pick the best choice, and make a simple plan. The best available choice is the best available choice, no matter how much it sucks (a crisis is not the time for idealism). The more urgent the issue, the simpler your plan. The bigger the hole you’re in, the more direct your path out of it should be. Break the plan into simple steps to make sure no one gets confused. Identify two lists of people: those whose approval you need for the plan, and those who need to be informed of the plan before it is executed. Go to the first group, present the plan, consider their feedback, and get their support. Then communicate that information to the second group.

7. Execute. Make it happen. Ensure whoever is doing the work was involved in the process and has an intimate understanding of why he’s doing it. There is no room for assumption or ambiguity. Have specific checkpoints (hourly, daily, weekly) to make sure the plan has the desired effect and to force you and others in power to consider any additional effort that needs to be spent on this issue. If new problems do arise, start over at step 1.

8. Debrief. After the fire is out, get the right people in the room and generate a list of lessons learned. (This group may be different from the right people in step 4 because you want to include people impacted by, but not involved in, the decision process.) Ask the question: “What can we do next time to avoid this?” The bigger the issue, the more answers you’ll have to this question. Prioritize the list. Consider who should be responsible for making sure each of the first few items happens.

 
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Reader Reviews From Amazon (Ranked by 'Helpfulness')
Average Customer Rating:based on 17 reviews.
Bit long, but very useful read, 2009-05-14
Reviewer rating:
This book's been enjoyable and useful to read. There are some sections which didn't give me a lot of value, and I think some hard trimming to shorten the book's length would have been useful, but overall it's been a positive addition to my bookshelf.

I don't line up 100% with Berkun's approach to project management - he seems to be heavy on loading up on extensive documentation up front, and he's seemingly tepid about specs being a conversation vehicle between stakeholders and developers. I'm adamant that specs need to evolve with the stakeholders, analysts, devs, testers, and other team members being active participants in the process.

Those nits aside, I got great value out of a number of Berkun's chapters, particularly those around leadership and trust, decision making, and recovering when things go wrong. He's also got exercises at the end of each chapter which help get thought-provoking juices flowing. Additionally, there's a lot of small, useful details in this book as well, ranging from writing good e-mails to advice on running meetings.

Overall it's been a good read and I'd happily recommend it.
Over praised, way too much, 2009-05-11
Reviewer rating:
For those who gave this book a 5 star rating, I really suggest you think it again. To me, this book is over praised, way too much!! And there are several reasons why I am saying that.

First of all, the majority of the content has been expressed long before; I don't see anything new or groundbreaking. For example the author talked a lot about the importance of communication, trust, relationship, etc. in project management. But isn't that just common sense? Whoever does the project management job should know that pretty well. Not to mention that Agile/Scrum/XP guys have been saying these things for many years and in a much better and enlightened way.

Second, the book is flawed in the topics the authors chose to address. For example risk management is a big topic in project management, while there is only a chapter called "what to do when things go wrong" (which is not risk management exactly) and look at what he said, "calm down ... take responsibility ... do damage control ..." Again, common sense. And let's look at what the author said about the topic of execution, which makes things happen (Or "Getting things done") -- "Priorities Make Things Happen ... Things Happen When You Say No ... ". Well, I don't see any breakthrough ideas. And what I don't get is that, while the author spent so little time in talking about big topics like risk management and execution, he spent several chapters talking about how to deal with ideas, especially the ideas in design phase -- Chapter 5 "Where ideas come from" , Chapter 6 "What to do with ideas once you have them", Chapter 7 "Writing good specifications (i.e. writing the idea down)" and Chapter 8 "How to make good decisions (when facing several ideas)". For the book addressing the whole life cycle of project management, I just don't get the author's logic.

Third, it is very hard for you to read the book from cover to cover because there seems to be a tendency to go off at a tangent from time to time. The information author represented in each chapter actually prevent you from concentrating on the central topics of that chapter.

The exercises introduced in second edition are artificial. The most obvious change introduced in the second edition is the exercises introduced in each chapters. They were said to be "thought-provoking". So let's just check some of them. This is an exercise in the chapter "what to do when things go wrong" -- "One week into development, space aliens attack your office and your entire programming staff is hit with an alien space ray that makes them 50% less talented. You are the only witness to the event, as the ray erased the staff's memory of the event. ... " Seriously, you really believe figuring this question out will help you improve your ability for managing crisis ? Okay let's check another exercise in chapter "writing the good vision", "Research visionaries. Select any two: Gandhi, Malcolm X, Thoreau, Buddha, Socrates, Jesus Christ, or Confucius. What were their visions? How did they develop their ideas? ..." We are not doing philosophy, are we? BTW I actually like the author changing the book title from "the art of project management" to "making things happen". The term "the art of" has been overused, but in its original meaning, I really think it should be only referred to the great books like "the art of computer programming"

I don't mean to be harsh here and I am not saying this book is not good at all. Just seeing there are so many praises like "beg to be read cover to cover" or "great/classic..." makes me believe someone should stand up and raise a different, supposedly objective voice.
Great introduction to digital project management, 2009-03-18
Reviewer rating:
This is indeed a great introduction to project management basics, with a particular focus on web and software projects.

I found it very useful as the chapters deal organically with all the phases of a normal project, underlining challenges and dangers.

Great also all the bibliography Scott suggests, that allowed me to follow up the topics most interesting to me.

Scott's past at Microsoft and his bits of experience there that he shares in the book, are a great plus.
Disappointed to be disappointed, 2009-03-12
Reviewer rating:
This is a second edition book. The first edition was titled "The Art of Project Management." The original text was "cleaned-up, enhanced, updated, and expanded."

I am disappointed in this book. I am really disappointed that I am disappointed in this book. I subscribe to Berkun's blog, enjoy it, and learn from it. Perhaps that is why I am so disappointed. The book lacks much of the quality I find in Berkun's blog.

The book is written in a manner that grates my teeth. It seems that someone would have edited this. It is plagued with endless verb-preposition combinations. I don't understand how those "get past" or "elude" editors.

I also tried to find a theme in the book. It seems to me that you can take hundreds of blog entries and write a good book,a as long as you tie the blog posts together with a theme. I can't find a theme in this book.

Berkun used to work at Microsoft. Perhaps this is the source of my disappointment. This is like a couple of other books I have read that were written by current or former Microsoft employees. The theme is that "this person worked at Microsoft (when Microsoft was doing great software - whatever that means), so they must really know something. Well, it seems that someone at Microsoft at the time had a good idea for a product (solve the right problem), and Microsoft had some good, smart people working there who could build the product (solve the problem right). The Microsft employee wrote a book wrote about what they saw, but they didn't seem to notice what I wrote in the previous sentence. Instead, the went on and on for 200 or 300 pages about stuff. None of the stuff is new or ground breaking or enlightening or anything else.

The vast majority of the content has been expressed elsewhere, long before, and in better prose. This leads me to believe that the author did little research in writing the book. Again, I love Berkun's blog, so I am disappointed to be so disappointed with this book.
Good service, 2008-12-08
Reviewer rating:
Amazon is a good and fast services. I like this book so much. I will buy books from amazon again
 
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Making Things Happen, 1st Edition
Making Things Happen, 1st Edition
by Scott Berkun

Publisher: O'Reilly Media, Inc.
Pub Date: March 25, 2008
Print ISBN-13: 978-0-596-51771-7
Pages: 416
Slots: 1.0
Start Reading
Buy Print Version
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