Get a practical introduction to Microsoft Dynamics CRM now updated for Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM is a value-packed customer-relationship management (CRM) solution for small- and mid-market businesses. The latest version adds workflow management capabilities, and will be delivered as an on-demand service through Microsoft Office Live. With topics that include developing new functionality, designing implementations, and integrating Microsoft CRM with other business applications including Microsoft Office Outlook, Microsoft Office InfoPath, and Microsoft SharePoint Products and Technologies this is one of the only books written for both developers and those who implement business solutions. Authored by experienced practitioners, this book provides case studies, integration and performance guidelines, and toolsets the information you need to help you create successful CRM solutions. This book also explains how to maintain Microsoft Dynamics CRM 4.0, making it of interest to IT professionals who support Microsoft Dynamics CRM 4.0 users. And power users will learn how to customize individual Microsoft Dynamics CRM 4.0 experiences. This introduction includes a 120-day evaluation copy of Microsoft CRM 4.0, as well as sample data and code samples on the Web.

Key Book Benefits:

Delivers practical information from expert authors who have deployed, customized, and maintained Microsoft Dynamics CRM in the field

Provides case studies, integration and performance guidelines, and toolsets

Includes code samples, and demo data will be available on the Web

Features a CD with a 120-day evaluation copy of Microsoft Dynamics CRM 4.0

Amazon.com® Reader Reviews (Ranked by Helpfulness)

Average Amazon.com® Rating:  Based on 8 Ratings

Decent book... - 2008-07-03
Reviewer Rating:
The book is a decent update to the previous version which I also have. Most of the content was written while CRM 4.0 was being developed. It kind of shows. Many sections have the spirit of things but are not 100% accurate. Specifically some of the coding recommendations run contrary to information contained in the SDK release from Microsoft. Additionally not all of the coding samples work. There are not alot of CRM 4.0 references out there and this one is not bad. I can recommend it as a good starting point to orient yourself.

Accessible and Empowering - 2009-10-09
Reviewer Rating:
When I recommend books for users of Microsoft Dynamics CRM I alway have this on the syllabus. Many of us enjoy walkthroughs and examples which helps us come up to speed with a tool platform that will ultimately save us work. If helping your customers succeed is important to your business, start here.

Thru Software Developer's Eye - 2009-09-28
Reviewer Rating:
Very handy for functional and semi-technical users

Good examples on workflows and plug-ins and security model

Pretty much whole nine yards about the product

Good for Customization but not a "starters" book - 2009-05-18
Reviewer Rating:
I purchased the book thinking it'd be a good one-stop-shop to get me started on my CRM 4 implementation. I was a little disappointed that the book was geared more heavily towards modifications and than the initial implementation. The content that they do have is very informative and I'll get good use out of it so that's why I've chosen to give the book 4 stars but I would have liked to have seen more examples about how to implement CRM (with and without modifications) in a practical and efficient manner.

Good condition and fast delivery - 2008-07-12
Reviewer Rating:
Good condition and fast delivery. It only took 10 days before I received it in New Zealand. Will trade again

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