Free Trial

Safari Books Online is a digital library providing on-demand subscription access to thousands of learning resources.

Overview

Get a practical introduction to Microsoft Dynamics CRM now updated for Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM is a value-packed customer-relationship management (CRM) solution for small- and mid-market businesses. The latest version adds workflow management capabilities, and will be delivered as an on-demand service through Microsoft Office Live. With topics that include developing new functionality, designing implementations, and integrating Microsoft CRM with other business applications including Microsoft Office Outlook, Microsoft Office InfoPath, and Microsoft SharePoint Products and Technologies this is one of the only books written for both developers and those who implement business solutions. Authored by experienced practitioners, this book provides case studies, integration and performance guidelines, and toolsets the information you need to help you create successful CRM solutions. This book also explains how to maintain Microsoft Dynamics CRM 4.0, making it of interest to IT professionals who support Microsoft Dynamics CRM 4.0 users. And power users will learn how to customize individual Microsoft Dynamics CRM 4.0 experiences. This introduction includes a 120-day evaluation copy of Microsoft CRM 4.0, as well as sample data and code samples on the Web.

Key Book Benefits:

Delivers practical information from expert authors who have deployed, customized, and maintained Microsoft Dynamics CRM in the field

Provides case studies, integration and performance guidelines, and toolsets

Includes code samples, and demo data will be available on the Web

Features a CD with a 120-day evaluation copy of Microsoft Dynamics CRM 4.0

Subscriber Reviews

Average Rating: 4 out of 5 rating Based on 2 Ratings

"Customize CRM" - by Anonymous on 22-MAR-2011
Reviewer Rating: 1 star rating2 star rating3 star rating4 star rating5 star rating
Good explanation of how to customize CRM.
Report as Inappropriate

"Woring with Microsoft Dynamics CRM 4" - by Anonymous on 05-APR-2010
Reviewer Rating: 1 star rating2 star rating3 star rating4 star rating5 star rating
Excellent layout and material on the set up of Dynamics CRM.  Also good use of screenshots to illustrate the points.  I found the book to be easier to follow than the Microsoft Guide.  Highly recommended for non-technical readers as well.
Report as Inappropriate

Table of Contents

 Index

Extras

The publisher has provided additional content related to this title.


Description
Content

Visit the catalog page for Working with Microsoft Dynamics™ CRM 4.0, Second Edition

  • Catalog Page

Visit the errata page for Working with Microsoft Dynamics™ CRM 4.0, Second Edition

  • Errata

Download the supplemental electronic content for Working with Microsoft Dynamics™ CRM 4.0, Second Edition

  • Supplemental Content