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Configure, adapt, and extend Microsoft Dynamics CRM 2011—guided by two of the leading implementation specialists in the field. Whether you’re an IT professional, a developer, or a power user, you’ll get pragmatic, hands-on insights for customizing CRM in your organization—with or without programming.

Discover how to:

  • Set up and configure your system

  • Plan and configure security settings and information access

  • Easily customize form attributes, views, and relationships

  • Create and deploy custom reports

  • Use xRM to quickly create and efficiently manage line-of-business applications

  • Automate business workflows

  • Extend Microsoft Dynamics CRM with scripts and assemblies

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