Sams Teach Yourself Microsoft Dynamics CRM 4 in 24 Hours is an easily accessible tutorial that uses a friendly, conversational approach to teach readers the basics of using its many features to get their job done quickly and efficiently.

It offers a clearly written, well-organized introduction to this powerful product, and gives the beginner an overview of the entire package, without becoming too overwhelming.

Dynamics CRM is an immense tool and can be quite intimidating for the beginning user, but this book makes it easy to learn the basic techniques – and the vocabulary – involved in using it effectively.