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Overview

The ITIL V3 Foundation Exam Video Mentor is a video which contains hours of instructor-led presentations in an easy-to-follow format, providing both foundational reinforcement of exam topics as well as exam preparation tips, tricks, and sample questions. The video tackles each ITIL V3 Foundation topical area with the key concepts, process activities, roles, and vocabulary necessary to pass the ITIL V3 Foundation Exam based on the newest APMG syllabus, all through a fun and thorough teaching style. This ITIL V3 Foundation Exam Video Mentor provides a test-preparation learning experience from a leading Certified ITIL Expert based on the latest examination syllabus, ensuring all current exam topics are covered. Don't be left behind by using outdated 2009-edition materials; this ITIL V3 Foundation Exam Video Mentor will help ensure your success!

Subscriber Reviews

Average Rating: 4.527272727272727 out of 5 rating Based on 55 Ratings

"Itil videos" - by Anonymous on 18-FEB-2013
Reviewer Rating: 1 star rating2 star rating3 star rating4 star rating5 star rating
Just wonderful
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"itil" - by Santosh on 11-FEB-2013
Reviewer Rating: 1 star rating2 star rating3 star rating4 star rating5 star rating
After watching  the video anyone can pass the exam !!!
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"ITIL V3 Foundation Exam Video Mentor" - by Dheeraj on 02-FEB-2013
Reviewer Rating: 1 star rating2 star rating3 star rating4 star rating5 star rating
Excellent....One Stop solution for ITIL v3 foundation exam
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"Good from exam perspective" - by Rajesh Parwani on 16-NOV-2012
Reviewer Rating: 1 star rating2 star rating3 star rating4 star rating5 star rating
I went through this video series ad secured 34/40.
Good enough for last minute preparation

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"Awsome" - by sats on 05-OCT-2011
Reviewer Rating: 1 star rating2 star rating3 star rating4 star rating5 star rating
I like all the examples given in the video .specially the group of lawyers :)
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Table of Contents

Chapter/Selection

Time

Introduction

ITIL V3 Foundation Exam Video Mentor Introduction

Preview

00:04:34

Chapter 1: Laying the ITIL Groundwork

Introduction and Lesson 1: Laying the ITIL Groundwork: Introduction and Overview

Preview

00:17:34

Lesson 2: ITSM / ITIL Key Concepts

Preview

00:33:53

Lesson 3 and Summary: Laying the ITIL Groundwork: Sample Questions and Summary

Preview

00:01:47

Chapter 2: Service Strategy

Introduction and Lesson 1: Service Strategy: Introduction and Overview

Preview

00:15:36

Lesson 2: Service Portfolio Management

Preview

00:05:06

Lesson 3: Financial Management

Preview

00:03:39

Lesson 4: Demand Management

Preview

00:06:19

Lesson 5 and Summary: Service Strategy: Sample Questions and Summary

Preview

00:02:56

Chapter 3: Service Design

Introduction and Lesson 1: Service Design: Introduction and Overview

Preview

00:14:12

Lesson 2: Service Catalogue Management

Preview

00:06:11

Lesson 3: Service Level Management

Preview

00:21:02

Lesson 4: Capacity Management

Preview

00:09:18

Lesson 5: Availability Management

Preview

00:13:05

Lesson 6: IT Service Continuity Management

Preview

00:10:43

Lesson 7: Information Security Management

Preview

00:08:07

Lesson 8: Supplier Management

Preview

00:04:10

Lesson 9 and Summary: Service Design: Sample Questions and Summary

Preview

00:08:18

Chapter 4: Service Transition

Introduction and Lesson 1: Service Transition: Introduction and Overview

Preview

00:09:04

Lesson 2: Service Asset and Configuration Management

Preview

00:19:01

Lesson 3: Change Management

Preview

00:18:11

Lesson 4: Release and Deployment Management

Preview

00:10:45

Lesson 5: Knowledge Management

Preview

00:05:42

Lesson 6 and Summary: Service Transition: Sample Questions and Summary

Preview

00:04:30

Chapter 5: Service Operation

Introduction and Lesson 1: Service Operation: Introduction and Overview

Preview

00:08:53

Lesson 2: ITIL's Four Functions

Preview

00:12:00

Lesson 3: Event Management

Preview

00:04:25

Lesson 4: Incident Management

Preview

00:16:32

Lesson 5: Request Fulfillment

Preview

00:03:29

Lesson 6: Problem Management

Preview

00:11:21

Lesson 7: Access Management

Preview

00:03:55

Lesson 8 and Summary: Service Operation: Sample Questions and Summary

Preview

00:04:29

Chapter 6: Continual Service Improvement

Introduction and Lesson 1: Continual Service Improvement: Introduction and Overview

Preview

00:06:40

Lesson 2: CSI Approaches: Deming Cycle, CSI Model, and the Seven-Step Improvement Process

Preview

00:07:23

Lesson 3: CSI Metrics and Measurement

Preview

00:05:28

Lesson 4: CSI Interfaces and Roles

Preview

00:07:32

Lesson 5 and Summary: Continual Service Improvement: Sample Questions and Summary

Preview

00:02:30

Summary

ITIL V3 Foundation Exam Video Mentor Summary

Preview

00:04:11

Extras

The publisher has provided additional content related to this title.


Description
Content

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  • ITIL_V3_Foundation_Exam.pdf