F When All Else Fails 199 Challenging Conversations: What Are They? In a working environment there are generally three kinds of chal- lenging conversations. All of them require a change in behavior, though the reasons differ. The first is performance related: you need someone to change how he or she is performing a certain task. The person may not be aware that change is necessary, may not believe it's necessary, or may not want to make the change. But in your opinion, things do have to change. In the second case, a difficult personality is wreaking havoc on relationships, office morale, team development, and/or pro- ductivity. In the third case, it isn't that the person is doing something wrong or poorly, but the hard truth--which has to be faced--