228 "shaking the tree," 180 silence, in confrontation, 217­218 situation mastery, 166 Socrates, 32 soft skills, stigma attached to, 22 specificity in feedback, 45 The SPEED of Trust (Covey), 93 sport psychology, 68 sports, values in, 191 Stark, Sandra, 93 Starkman, Randy, 173 Steen, David, 129 stewardship, 75 Stimson, Henry, 94 Stone, Elizabeth, 192 stressed executives, illness in, 172 success, 161 summarizing in confrontation, 219­220 teaching approach, vs. consultative style, 46 teams, 147­149 tension, 82 Third Factor uncertainty management, 158 unconscious competence, 73 unconscious incompetence, 72 values, in sports, 191 virtue, 21 voice, tone of, 99 Index F Walton, Bill, 2 Watanabe, Garry, 90 website for book, 18 "what if " game, 164 Wheatley, Margaret, Leadership and the New Science, 23 Whitmore, John, 21 Coaching for Performance, 32n, 149, 150 why, in questions, 35 will, engaging, 4 willpower and blocks, 152 vs. imagery, 121­124 Winckler, Gary, 14­15, 168, 175 on coaching, 189