F Build Trust 103 have a powerful impact. It can be a significant step in the build- ing of trust. In summary, progression involves planning and modifying a developmental path to suit the needs of each performer. Under- stand that it is the whole person who performs, and that a per- son may appear to be ready at one level but may not be at another. Getting that person "game ready" involves working on all the skills in the continuum. What's Regression? Several years ago at a workshop at Queen's University, a partic- ipant who was a manager at a large medical supply company told me about a young woman she had hired who had graduated in the sciences with excellent marks. In just six months, this young woman had rocketed into the top 20 percent of the company's