Free Trial

Safari Books Online is a digital library providing on-demand subscription access to thousands of learning resources.

Overview

Novell transformed customer service, attaining a level of excellence that turned a cost center into a significant profit center and created a key differentiator in the marketplace.

Subscriber Reviews

Average Rating: 1 out of 5 rating Based on 1 Rating

"Not accurate" - by ajlinton on 01-OCT-2012
Reviewer Rating: 1 star rating2 star rating3 star rating4 star rating5 star rating
I've worked for Novell and Cambridge Technology Partners and this book doesn't reflect the reality of Novell being totally beaten in the marketplace by Microsoft and recently having been broken up and sold for scrap with some of the pieces being bought by Atttachmate.
Report as Inappropriate

Browse Similar Topics

Top Level Categories:
Business

Sub-Categories:
Business > Branding

Extras

The publisher has provided additional content related to this title.


Description
Content

Visit the catalog page for Service Excellence @ Novell

  • Catalog Page