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Novell transformed customer service, attaining a level of excellence that turned a cost center into a significant profit center and created a key differentiator in the marketplace.

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Average Rating: 1 out of 5 rating Based on 1 Rating

"Not accurate" - by ajlinton on 01-OCT-2012
Reviewer Rating: 1 star rating2 star rating3 star rating4 star rating5 star rating
I've worked for Novell and Cambridge Technology Partners and this book doesn't reflect the reality of Novell being totally beaten in the marketplace by Microsoft and recently having been broken up and sold for scrap with some of the pieces being bought by Atttachmate.
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