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Chapter 13: Sharing Scientific and Socia... > PROPOSED MODEL - Pg. 210

Sharing Scientific and Social Knowledge in a Performance Oriented Industry ers. What is really missing is an integrative model combining shared knowledge and information technology with performance. Although several studies investigate the relationship between KM and performance (Nelson and Cooprider, 1996; Chong et al, 2000; Firestone, 2001) or IT and KM (Lee and Choi, 2003), they fail to explore the relationships among KM, IT and performance simultaneously. It is believed that if managers become con- scious of the fact that these relationships have interactive features, they can stand a much better chance of improving the performance of their department or company. Measuring the impact of shared knowledge and IT upon manufactur- ing performance is not an easy task as this will strongly affect the behaviour of managers and employees not only of the manufacturing group, but those of the collaborating groups (in our case the quality and R&D groups). Regarding social has been perceived to affect both manufacturing performance and shared knowledge. To assess the type of knowledge to be shared was also an interesting question. Von Krogh, Ichijo & Nonaka (2000) define knowledge as a justified true belief: when somebody creates knowledge, he or she makes sense out of a new situation by holding justified beliefs and com- mitting to them. The emphasis in this definition is on the conscious act of creating meaning. In our study, we focused on collective knowledge that entails notions of collective belief, truth and justification (Corlett, 1996). Our analysis insisted on particular conditions of inter-group, justified true acceptance which is necessary for collective knowledge. According to Corlett, "... what makes belief, acceptance, justification and knowledge collective is that they are the results of human decision-makers related to one another in groups..." (2007, p.245). Obviously, each one