A QUESTION of LEADERSHIP ROBERT HICKS and GREGORY G. DESS Hicks is a clinical professor of orga- nizational behavior at the University of Texas at Dallas and founding direc- tor of the Executive and Professional Coaching Program in the university's School of Management. He holds a Ph.D. degree from the University of Southern California. Dess is the Andrew R. Cecil Endowed Chair in Management at the University of Texas at Dallas. He holds a Ph.D. degree from the University of Washington. family) than is intelligence quotient (IQ). Such evidence has led to this saying: "IQ gets you hired, but EQ [emotional quotient] gets you pro- moted." This is not to say that IQ and technical skills are irrelevant--of course they matter. But they may be viewed as threshold capabilities--that is, they are necessary for attaining high-level managerial positions. EI, however, is essential for leadership success. Without EI skills, according to Goleman, a manager can have individuals from being prisoners of their own feelings. People engaged in such conversation may experience bad moods and emotional impulses like everyone else, but they find ways to control those moods and impulses and even channel them in useful ways. Motivation. Motivated people have a high level of energy directed at doing things better and are restless with the status quo. They also are driven by a need for achievement instead of external rewards. Empathy. In a business setting,