12.1 IBM Support To obtain IBM Support for Optim Data Growth solutions, contact your software support team. If you are unsure how to make contact with your software support team, use the contact information that is published on the internet: http://www14.software.ibm.com/webapp/set2/sas/f/handbook/home.html Initially, you have to supply your customer number, summary of the problem, and the severity of the problem for your business. When you are put in touch with the correct product support team, think about your problem in the terms (not all terms will apply) that are shown in Table 12-1. This information can facilitate IBM Support in timely problem solving. Table 12-1 Problem-related questions Relevance General Question What release or build of the product are you running? Do you have any maintenance applied? What operating systems is Optim deployed on and on which versions? What database management system (DBMS) is being accessed and what version of the database is being used?