8.1 Customer overview This section provides some background information about ITSO Electronics, including: Business profile and goals Existing environment Non-functional requirements or quality of service requirements 8.1.1 Business profile ITSO Electronics is a fictional retail electronics store that specializes in both consumer and business goods. Founded 30 years ago, the company has grown from a small local storefront to a large, regional department store featuring televisions, computer equipment, stereo equipment, and household electronics. The company has a large wholesale business as well, supplying computer equipment, fax machines, copiers, and other business electronics to merchants throughout the region. Part of ITSO Electronics's growth has come from acquisition, and it currently maintains two separate and overlapping wholesale divisions. Its retail department can use either wholesaler to fulfill orders. The retail operation also uses external wholesalers for items that cannot be provided internally.