1.3 Software Asset Management in ITIL Software Asset Management is only a part of an IT process model. In order to clearly position the Software Asset Management in the overall IT organization, it is important to have an overview of the concept of IT Service Management. and how SAM is positioned in regard to the different management frameworks. 1.3.1 ITIL's IT Service Management overview Before presenting the global IT Service Management picture of ITIL, it is important to first provide some basic information about ITIL. The ITIL is a series of documents that are used to aid the implementation of a framework for IT Service Management. This customizable framework defines how service management is applied within an organization. The ITIL was originally created by the Central Computing and Telecommunications Agency (CCTA), a United Kingdom Government agency (currently known as the Office of Government Commerce (OGC)). It is now becoming more popular and has been adopted and used across the world as the standard for best practices in the provision of IT service. Although the ITIL covers many areas, its main focus is on IT service management.