Figures 1-1 1-2 1-3 1-4 1-5 1-6 1-7 1-8 1-9 1-10 1-11 1-12 1-13 1-14 1-15 1-16 2-1 3-1 3-2 3-3 3-4 3-5 5-1 5-2 5-3 5-4 5-5 5-6 5-7 5-8 5-9 5-10 5-11 5-12 5-13 5-14 5-15 5-16 The ITIL publication Framework . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Software Asset Management in ITIL's IT Service Management . . . . . . 16 Optimal IBM IT Service Management Approach . . . . . . . . . . . . . . . . . . 18 Comprehensive IBM IT Service Management Approach . . . . . . . . . . . . 19 IBM IT Service Management overview . . . . . . . . . . . . . . . . . . . . . . . . . 20 Flexible IBM IT Service Management Approach . . . . . . . . . . . . . . . . . . 21 Software Asset Management in IBM IT Service Management . . . . . . . 22 Software Asset Management in IBM IT Asset Management . . . . . . . . . 24 Sustaining SAM Success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Software Asset Management life cycle . . . . . . . . . . . . . . . . . . . . . . . . . 26 Software Asset Management Maturity Levels . . . . . . . . . . . . . . . . . . . . 30 Software Asset Management Maturity attributes . . . . . . . . . . . . . . . . . . 31 IBM SAM Solution overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 IBM SAM Solution in the IBM IT Service Management Portfolio . . . . . . 33 IBM Software Asset Management solution approach . . . . . . . . . . . . . . 34 Benefits from the IBM Tivoli License Management Solution . . . . . . . . . 35 ITILM Project Delivery Phase Decomposition Overview . . . . . . . . . . . . 45 IBM Tivoli License Manager three-tier architecture . . . . . . . . . . . . . . . . 63 Physical components communication . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Logical components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 ITLM Catalog manager tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Catalog management relationships . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Physical components communication . . . . . . . . . . . . . . . . . . . . . . . . . 100 Runtime services communication security levels. . . . . . . . . . . . . . . . . 103 Agent requests communication security levels . . . . . . . . . . . . . . . . . . 104 Components communication ports and protocols . . . . . . . . . . . . . . . . 110 Web user interface data flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Configuration data flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 ITLM Catalog data flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Software inventory data flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Software usage data flow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Potential software signatures data flow . . . . . . . . . . . . . . . . . . . . . . . . 117 Overall IBM Tivoli License Manager communication flow . . . . . . . . . . 119 IBM DB2 architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 IBM DB2 containers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 IBM DB2 buffer pools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 IBM WebSphere Application Server architecture. . . . . . . . . . . . . . . . . 157 IBM WebSphere clustering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 © Copyright IBM Corp. 2006. All rights reserved. vii