chasing the rabbit sition appeared to be completely seamless. Not because the system was simple enough to rearrange easily. Nor because the system was complex but had wisely built up enough protective layers of redundancy. Rather, the system was well-practiced and well-honed at being self-correcting and self-improving and at treating anything that happened as an opportunity for additional self-correction and self-improvement. Example: Finding a Temporary Supplier Kirk Manley's colleague, Matt Buckenmeyer, has led similar efforts, dealing with abnormal out-of-control situations in a normal, in-control way. For example, a supplier of wheel rims suffered a fire; it had sufficient capacity to restore production, but it would take several days before the fire-damaged equip-