Inde x One-off projects, specification with built-in tests for, 189­191 Operations Management Consulting Division (OMCD), 287­289 Organizational accidents, 48 Pacific Coast Feather Company, 148 Paint shops, of Toyota, 157­158 Pathway design, 167, 171 Patient Safety Alert System, 348 Patient scheduling, 333­334 Perrow, Charles, 46­48, 51 Peru, 227­228 Pharmacy, UPMC, 339­342 Pittsburgh Regional Healthcare Initia- tive, 18­19, 107, 328 Pizzaro, 226­227 Port lockout, Toyota recovering from, 309­313 Porter, Michael, 15 Practitioner proficiency assessments, Protected market niches, 157 Pull production, 159, 184, 296, 307, 320­321 Push system, 185 P-valves, 295, 299­300, 304­305 Quality circles Ito's, at Aisin, 205­208, 263­264 at NHK, 203­205 Taiheiyo, 198­203, 264 at Toyota, 198­205 "Quality Grand Rounds," 50­51 Quality Is Free (Crosby), 362­363 Rabbits in automobile industry, 3­4 milestones hit first by, 2, 3 performance measurements besides profit of, 7 staying ahead of pack, 19 RCC panel. See Reinforced Carbon-