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CHAPTER 16 Structured Monitoring and Ana... > Structured Monitoring and Analysis A...

Structured Monitoring and Analysis Approach

In this chapter we will focus on a structured monitoring and troubleshooting approach and will provide tools and techniques that will help a Basis administrator identify the root cause of the problem and provide a resolution to it.

Troubleshooting Is Both an Art and a Science

Troubleshooting is both an art and a science. The art part of it can be developed over time with practice and experience, and the science part of it can be applied by learning the application of tools, concepts, rules, and methods. Initially, it is recommended to start out with a good understanding of the concepts and then practice applying this knowledge to solve issues and gain more experience over time. With more practice, issues can be resolved intuitively, where you can narrow it down and resolve it quickly. The following section will cover a structured troubleshooting approach that can help you develop a plan for analyzing the issue in order to resolve it.


  

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