Quality of the Deliverables

Every project must produce a deliverable to finish. A project to create a new application must, obviously, produce the application. A project to create a new network must result in planning, designing, and producing the expected environment. No project manager would set out to create a new application and end with a print server—it just doesn’t make sense. Every project must have a clearly stated objective as to what the project will produce. The objectives help formulate the project requirements. The project requirements evolve, through progressive elaboration, into the project scope baseline. Quality, then, is achieved by satisfying the project scope baseline and satisfying the project objectives.

Producing a Service

Imagine a project that is designed to establish remote access for the organization’s employees. The goal of the project is to allow users from the field to connect to resources on the LAN. Resources could include e-mail, printers, file servers, and databases. To end users the experience must be just like it is when they are on the local LAN.