Different Teams and Points of View

Unfortunately, almost all of today’s software products are riddled with flaws. These flaws can present serious security concerns for consumers. For customers who rely extensively on applications to perform core business functions, bugs can be crippling and, therefore, must be dealt with properly. How to address the problem is a complicated issue because it involves two key players who usually have very different views on how to achieve a resolution.

The first player is the consumer. An individual or company buys a product, relies on it, and expects it to work. Often, the consumer owns a community of interconnected systems (a network) that all rely on the successful operation of software to do business. When the consumer finds a flaw, he reports it to the vendor and expects a solution in a reasonable timeframe.