About the Technical Editor

Elizabeth Osso, CMC, is a principal SaaS Consultant, Lucid Blue Consulting, Inc.

A certified management consultant, since 1995, Elizabeth has consulted with organizations on the selection, implementation, and operations of customer relationship management, human resources, and financial management solutions. During her tenure at Oracle Corporation (previously Siebel Systems), she worked with clients on the implementation of CRM On Demand, assisting them in leveraging CRM On Demand and analytics to support their business processes. She has spoken in both Canada and the United States on various topics, including customer adoption and using Analytics for CRM On Demand at Oracle Open World and various user groups. Recently, her time is focused on getting the most out of the “cloud” for her clients, including CRM and customer portals.

A graduate of Durham College, Elizabeth is currently working on an advanced degree in information technology at Athabasca University.