Acknowledgments

With each book, the list of people who have supported and influenced me grows longer. I love this work because I so often learn something during the process of teaching the skills I try to describe in my books. I wish I could remember it all, and wish I could remember everyone who taught me something along the way.

I, of course, thank my wife Susan and my boys Robbie and David, who have been so patient with me and so giving of family time so I could produce this and other books. Now that I have finished this series of books, I look forward to showing you how much I love you and how much you mean to me.

Others who have shown me support, encouraged me, or challenged me along the way—I thank you. Listed in no particular order: Elizabeth Osso, who provided technical editing on this book, Jeff H., Noni, Dave and Kit K., Doug C., Erin W., Colleen J., Suzanne L., Jared W., Ray G., Greg B., Greg T., Connie S., Julie G., Kiran, Madhu, Prashant, Alexandra B., Jayd, Binh, Zephrin, Alex N., Robert D., Louis P., Leslie P., Kelly S., Steve B., and James O.

I would also like to acknowledge all of those at Oracle who work with the Oracle CRM On Demand product on a daily basis. Many of you have told me personally how much you appreciate my work, and it pleases me to know that I have helped you and your customers in some way.