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About Oracle CRM On Demand

One of the most difficult concepts that my customers struggle with is also a most basic and core concept that is critical for the report and dashboard developer to comprehend. Oracle CRM On Demand is a hosted application. That means that the software you are accessing when you sign in to Oracle CRM On Demand is not installed on your computer. You are, in most cases, not accessing servers owned by your company. In fact, you are accessing software installed on servers in an Oracle data center, and you are most likely sharing that server space with several other companies also using Oracle CRM On Demand. This is how a multitenant software as a service (SaaS) environment works, and many companies are benefiting from the reduced hardware costs and overhead that come with this type of software service.

Your Oracle CRM On Demand license allows you to access the application through your web browser. The databases that you are viewing through the Oracle CRM On Demand user interface are typically located in a data center, and the level of access you have to the database is not that of a database administrator (DBA). Your company does not need to provide a DBA to maintain the database on the Oracle CRM On Demand server (or pod). Within your instance of Oracle CRM On Demand, you can configure the screens; add and remove fields; change the names and appearances of screens; and build your own lists, reports, and dashboards. These are the things you do to make Oracle CRM On Demand fit your business. Some things, however, you are not able to do within your Oracle CRM On Demand instance. You cannot, for example, change the underlying schema of the database. You cannot configure the underlying data warehouse or change the ETL (Extract, Transform, Load) schedule yourself, but you may be able to negotiate such changes with Oracle depending on your licensing. Single-tenant customers (those not sharing servers with other customers) may have more flexibility in this area than multitenant customers.


  

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