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Chapter 5 Business Process Modeling and ... > Recommended Flow and Practices

Recommended Flow and Practices

This section provides some recommendations for best practices and workflow when modeling business processes. These are not necessarily prescriptive, but can serve as the starting point for every organization’s or team’s best practices for business process modeling and implementation.

The Flow of Process Modeling

Process modeling should start with a solid understanding of the as-is process, as well as associated pain points and other business drivers. Part III of this book describes the details of how to develop this understanding through interviews and workshops with business stakeholders and so on. Once the goals of the process design are clear, modeling should start top-down. First, the happy path of the business process should be modeled; the happy path is the simplest form of the process, unencumbered by exceptions and abnormal events, from start to finish. This can be established through interviews with the business owner. Next, the happy path needs to be refined with details from the process participants and subject matter experts. While modeling the process, details such as the constraints and policies forcing a particular behavior or design choice should be captured.


  

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