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Index > M - Pg. 199

Index 199 Keep your cool, manager mindset, 141 Know your people and their jobs, manager mindset, 141­143 L Leadership Focus Worksheet, 69­71, 83 Leslie, Jean Brittain, 30 Lipke, Ken, 47­48 Listening, 36, 38 A Look at Derailment Today: Europe and North America (Leslie and Van Velsor), 30 Lunch avoiding business lunches, 53­54, 78­79 results-focused workday, 52­53 M MacKinnon, Bob, 72 Managers and management accountability, modeling and building, 85­109 accountability techniques, 111­135 culture of performance, building, 169­190 distractions, managing, 155­167 keep it simple, 63­84 mindset of successful, 137­153 results focus, 41­62 struggle for success, 1­19 trust, 21­40 Managing Management Time: Who's Got the Monkey? (Oncken), 33 Massey Energy, 158­159 McAdam, Lowell, 58, 176 McCorry, K. J., 155 Meals avoiding business, 53­54, 78­79 results-focused workday, 52­53 Meaningless commitments and statements, 79­80 Measurements, keep it simple, 67­69 Meetings, 74­80 attending, with results focus, 52 basics, 75­76 conducting basics, 78­79 keep it simple, 74­80, 84 managing distractions, 165­166 meaningless commitments and statements, 79­80 presentation basics, 76­78, 84 text-messaging during, 165­166 verbal communication, 74­80 Mindset of successful manager, 137­153 action guide, 153 bring out the best in your people, 143­147 continual improvement, 147­148 courage, 150­152 direct conversation "telling it like it is," 148­149 firing decisions, 149­150 Hurricane Katrina, 137­138 "it's not about me," 139­140 keep your cool, 141 know your people and their jobs, 141­143 nine ways of thinking, 138­152 optimism, 152 self-centered, 12­14, 140 whining and complaining, 152 Mirror Lake Inn Resort and Spa (Lake Placid, NY), 185­186 Mismatch, in culture of performance, 186­187 Modeling accountability (See Accountability, modeling and building) Monteyne, Mark, 142­143 Morning, workday with results focus, 50­52 N Negative manager characteristics, 49­50