202 I nd ex T Take Charge: Success Tactics for Business and Life (Cannie), 1­2 Take charge of your own day, managing distractions, 166­167 Taking action, expected of managers, 31 Targets (See Goals and goal setting) Techniques to improve accountability (See Accountability techniques) "Telling it like it is" direct conversation, 148­149 Tested daily, manager integrity, 24­27 Text messaging, 105­107, 165­166 Touch and ownership of problems, accountability, 86­88 Trust, 21­40 action guide, 40 defined, in workplace, 21­22 failure to build, struggle for V Van Velsor, Ellen, 30 Verbal communication at meetings, 74­80 (See also Communication) Verizon Wireless credo, 169­171, 175 (See also specific topics) W Weibrecht, Ed and Lisa, 185­186 "What is important" personal credo, 171­174 Whining, mindset of successful manager, 152 Wisconsin Telephone, 67, 81, 164 Work accomplished, vs. hours worked in the day, 54­55 Work habits, culture of performance, 174, 183­184 Workday with results focus, 50­56