SELF TEST

Identify Common Voice Services and Feature Sets

1. You have created an off-hook condition. What action have you most likely taken?

A. Disconnected the telephone cord from the wall plug

B. Lifted the handset

C. Dialed 911

D. Dialed 411

2. True or False: When the remote telephone you are dialing rings, the SS7 network sends the actual sound of the ringing phone back to your telephone earpiece.

A. True

B. False

3. When your phone rings, you notice that the caller’s ID is not showing on the display. Which of the following are likely causes? (Choose all that apply.)

A. The call is coming from an unsupported area.

B. The caller blocked caller ID.

C. The caller ID modem cannot connect.

D. The SS7 network does not support caller ID.

4. What feature of most PBX systems and VoIP systems allows for an incoming call to ring several extensions in sequence until someone answers a phone or until the wait time expires?