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Contents
Contents
Foreword by Jeffrey K. Liker
Introduction: The Return on Your Investment
PART I: Destination: Creating Operational Excellence
Chapter 1: The Engine of the Business
Chapter 2: The Myth of Improvement
Chapter 4: Defining Operational Excellence
Chapter 5: Creating the Road Map to Operational Excellence
PART II: Nine Tough Questions on Continuous Improvement
Chapter 6: Preparing People to Jump
Chapter 7: The First Question: Why Do We Do Continuous Improvement?
Chapter 8: The Second Question: What Is the Best Way to Improve?
Chapter 9: The Third Question: How Do We Know Where to Improve?
Chapter 10: The Fourth Question: Why Do We Strive to Create Flow?
Chapter 11: The Fifth Question: What Causes the Death of Flow?
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