I have chosen for my career to take the knowledge that I learn every day and to synthesize this knowledge into a teachable process that others can follow. I have strived to be a teacher as well as a guide to companies to improving their business performance. Perhaps one of the more difficult challenges is to apply the principles that you teach to your own company. Even with good education on the principles, it is of great help to have employees who are receptive, eager to learn, and enthusiastic, and who believe in functioning as more than just a team, but a team dedicated to growing the business. I have been fortunate to have this team at the Institute for Operational Excellence and Duggan Associates. Their hard work, efforts, and dedicat.....