Training Costs

When businesses think about investing in social media technology platforms, they should also consider training costs and allocation of resources. As with most security processes, good training pays more dividends than just buying a tool. Most regulations, such as PCI DSS and the HIPAA Security Rule, include a training component that has to be in place to meet the requirements. Several different training are available to a company.

Documentation This is the very basic training process of sending out documentation to your employees that they have to read. While documenting policies and distributing them is important, relying on documentation alone is the most inconsistent training method. You don’t know if employees are actually reading and absorbing the material and there is no real great way of incrementally updating the training material. It is very difficult to obtain any reliable data from this type of process to report on training activity. Costs to send out written material are negligible. But creating the material can be costly.