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Chapter 15 Operations Management Monitor... > Data Loss Management: Tools and Prac...

Data Loss Management: Tools and Practices

As you saw in Chapter 10, your company’s operations management strategy outlines the implementation of the tools and techniques needed for the everyday maintenance of your social media activities. These social media activities should be in accordance with your corporate policies, which are also discussed in Chapter 6. Monitoring compliance with internal policies and with regulatory requirements is a daily tactical activity. The three principal methods for data loss protection involve a combination of alerting systems, usage trend tracking, and log file archives.

Alerting Systems

As much as possible, monitoring systems should involve automatic processes that scan the content of the information that is published online, including data posted by employees, and send alerts to designated managers when company-defined keywords or phrases appear. Some alerting systems, such as the freely available Google Alerts, send notifications only after a mention is posted online. This and other systems are the best that can be done in terms of data posted by the general public, as you obviously cannot monitor and prevent the publication of that data before it is posted on the Web.


  

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