Free Trial

Safari Books Online is a digital library providing on-demand subscription access to thousands of learning resources.

  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint
Share this Page URL
Help

Chapter 15 Operations Management Monitor... > Monitoring and Management Tools

Monitoring and Management Tools

While data loss management tools serve to prevent possible information leaks by company employees, monitoring and management tools act to identify recently published information that may be of interest to the company. By monitoring the publication of mentions related to keywords and phrases, it is possible to identify where these mentions have been posted so you can more fully understand the context in which they were published.

Even though these systems may point to potential security breaches and policy violations, gaining a full understanding of the context around which these mentions occurs is always necessary, as discussed in Chapter 11. For example, it may be entirely legitimate and laudable for company staff to adopt an apologetic and humble tone in public communications in cases where individual customers feel they have been wronged.


  

You are currently reading a PREVIEW of this book.

                                                                                                                    

Get instant access to over $1 million worth of books and videos.

  

Start a Free 10-Day Trial


  
  • Safari Books Online
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint